Ideally set in the centre of Puebla, Banyan Tree Puebla features air-conditioned rooms, an outdoor swimming pool, free WiFi and a fitness centre. Among the various facilities are a garden, a terrace, as well as a restaurant. Private parking is available on site. All rooms at the hotel are fitted with a seating area, a flat-screen TV with cable channels and a private bathroom with free toiletries and a shower. The rooms come with a coffee machine, while selected rooms also feature a balcony and others also feature city views. The units will provide guests with a minibar. An American breakfast is available each morning at Banyan Tree Puebla. Languages spoken at the 24-hour front desk include English and Spanish. Popular points of interest near the accommodation include Puebla Convention Centre, Biblioteca Palafoxiana and Ignacio Zaragoza Stadium. The nearest airport is Hermanos Serdán International, 25 km from Banyan Tree Puebla, and the property offers a paid airport shuttle service.